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ABOUT RESTOU

"Restau or Restou is used interchangeably here to mean the same thing"


Restou helps you find and order food from wherever you are in buea.

How it works: upon landing on Restou website we show you all types of food available from restaurants that deliver near you .
Want to be more specific?, Search by cuisine,Restaurant name or menu item and we will filter your results accordingly, or goto the restaurant page to find all cuisines by your favorite restaurants.
When you find what you are looking for, you can place your order online free of charge .

Can't find what you are looking for?,No worries, you can request a special meal from us here! and it will be delivered to your doorstep and we also give special discounts and bonuses to regular delivery locations for all customers.

We have a dedicated team that tracks your orders to make sure you have exactly what you want and to handle any complaints effectively.

Restaurant Owners : Signup on Restou to tap into Thousands of hungry customers

Get more delivery orders from thousands of Restou customers hungry for new local restaurants Goto our contact page and get to us here! to acces hassle free technology and marketing tools that will help you grow your business empire. It's easy to get started and it's for free!

PRIVACY POLICY

I.GENERAL OVERVIEW.

Welcome to our Privacy Policy page!
When you use our web site services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. When you share information with us when you place and order.

As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy. This is important; we hope you will take time to read it carefully. Remember, you can always contact our customer services to manage your information and protect your privacy and security. We’ve tried to keep it as simple as possible.

I.INFORMATION WE COLLECT

Our platform collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you place an order or when you request a meal. We get some of it by recording how you interact with our services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device.

We also use services from other companies to help us determine a location based on your IP address in order to customize certain services to your location. The data we collect depends on the services and features we offer.

II.HOW WE USE YOUR INFORMATION

Our web site uses the data we collect for three basic purposes: to operate our business and provide (including improving and personalizing) the services we offer, to send communications, including promotional communications, and to display advertising. In carrying out these purposes, we combine data we collect through the various web site services you use to give you a more seamless, consistent and personalized experience. However, to enhance privacy, we store data we collect from you when you are unauthenticated (not signed in) such as your name, email address or phone number, ip address and location.

III. SHARING YOUR INFORMATION

We share your personal data with your consent or as necessary to complete any transaction or provide any service to our partners in case of errors or faults . For example, we share your data with our partners who then use the information to know their market and help them in advertising. When you provide payment data to make an order or request, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction. In addition, we share personal data among our controlled affiliates.

We also share personal data with vendors or partners working with us for the purposes described in this statement. For example, companies we've met or have come to us to provide customer service support or assist in advertising and listing their restaurants may need access to personal data in order to provide better services. We also disclose personal data and your feedback as part of a corporate transaction such as a merger or/and to partners to provide better services.

IV.YOUR RIGHT

Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time to our online customer service on WhatsApp(click here!) or any medium.

The platform makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, the platform does not control each and every risk related to the use of the Internet, and therefore warns the Site users of the potential risks involved in the functioning and use of the Internet. The Site may include links to other web sites or other internet sources.

As the platform cannot control these web sites and external sources, the platform cannot be held responsible for the provision or display of these web sites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources.

TERMS AND CONDITIONS

Welcome to our online food ordering platform! These Terms and Conditions ("Terms") apply to your use of our website and mobile application (collectively referred to as the "Platform" ). By using our Platform, you agree to be bound by these Terms, as well as our Privacy Policy.

1.Use of Information

We collect certain information from you when you use our Platform, such as your name, email address, phone number, and delivery address. We use this information to process your orders, communicate with you, and improve our services. By using our Platform, you agree to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

2.Ordering and Payment

You can place an order through our Platform by selecting the items you wish to purchase and providing the necessary delivery information.
Payment can be made through our secure payment gateway or on Delivery.
We reserve the right to cancel your order if we are unable to verify your payment information or if the items you have selected are unavailable.

3.Delivery

We will make every effort to deliver your order to the address provided by you within the estimated delivery time. However, we are not responsible for any delays caused by factors beyond our control, such as traffic or weather conditions.
If we are unable to deliver your order due to circumstances beyond our control, we will notify you as soon as possible.

4.Refunds and Returns

We take the quality of our food seriously and strive to ensure that it meets your expectations. If you are not satisfied with your order, please contact us within 1 hour of receiving it and we will do our best to resolve the issue. Refunds will be issued at our discretion.

5.Intellectual Property

All content on our Platform, including text, graphics, logos, images, and software, is the property of our company and is protected by copyright laws. You may not use our content for any commercial purpose without our prior written consent.

6.Disclaimer of Warranties

We make no warranties, express or implied, regarding the accuracy, reliability, or completeness of the information on our Platform. We are not responsible for any errors or omissions, or for any loss or damage that may result from your reliance on the information on our Platform.

7.Limitation of Liability

In no event shall we be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Platform, including, but not limited to, lost profits or business interruption. Our liability to you in connection with any claim arising out of or in connection with these Terms shall not exceed the total amount paid by you for the relevant order.

8.Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Cameroon. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Cameroon.

9.Changes to these Terms

We reserve the right to modify these Terms at any time, without prior notice to you. Your continued use of our Platform after any such modifications shall constitute your acceptance of the modified Terms.

If you have any questions or concerns about these Terms, please contact us at +237672854897.

10.Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us with respect to your use of our Platform. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Thank you for using Restou ®.
If you have any questions or concerns, please do not hesitate to contact us at +237672854897.

FREQUENTLY ASKED QUESTIONS?

What happens if I place the wrong order?

When you placed an order and realized you don't want it ,you can simply contact the our customers immediately after placing the order. after 10 mninutes of ordering there's nothing Restou can do for you . So please make sure you are very sure of your order before pressing the order button .

What is the guarantee that I will receive the food I ordered?

Before your order is handed to you you will need to present your Restou's e-receipt to make sure what you ordered is what is handed to you.

How soon will I receive the food I ordered?

Please, do well to check the delivery map to know when your order will arrive you as delivery time varies from location to location and restaurants.

Are they any bonuses if I order more?

Our regular customers get incentives such as ;

  • A Free T-shirt as Restou's Ambassador
  • Free Deliveries
  • Sweet Discounts and many more...

What if I don't receive what I ordered?

If you don't Receive what you ordered or your delivery takes too long please do well to contact Restou's customer service immediately and something will be done to address any issues.

What if I consider a change of order immediately after ordering for a particular meal?

If you have a change of mind after ordering from Restou, contact our customer service immediately before 10 minutes , complaints will no longer be valid after 10 minutes of ordering and Restou is not to be held responsible by any action taken by the involved restaurant.

How much does Restou Charge for delivery?

Delivery fee charged by Restou depends on many operational factors for example location and restaurant you are ordering from. You can always check the delivery fee in the Delivery map .

Can I for someone else?

Yes,During checkout just input the name of the person and their address and phone number, please note that Restou will not process a refund if wrong details have been submitted without follow up in 10mins.

Can I Pay online?

Yes,immediately you place an order you will receive a call or message from the restou to confirm your order and delivery and you will pay through mobile money or COD(cash on delivery) depending on the method you chose.

Does Restou Deliver 24/7?

Yes,Depending on the restaurants that open 24/7.